Prerequisites

  1. A working Etsy account.
  2. In order to authenticate the Etsy with Automate.io, you need the Shop URL.
  3. Since Etsy is a premium integration, you would need a paid subscription of Automate.io.

How to get the Shop URL?

You can get the Shop URL by following these steps:

  1. Visit Etsy and open your Profile from the top right corner.
  2. In the About section, click on Visit your Shop and copy the Shop URL from the address bar of your browser.

Triggers

⚡️ New Listing

Description: Triggers when a new listing is created in the selected shop.

Data limits: Fetches up to 5 variants of a listing, and up to 10 images in total.

Unsupported items: When a listing is added via a Bot, we’d show only the Listing ID field.

⚡️ New Order

Description: Triggers when there is a new order in the selected shop. Supports field ‘All Line Items’ which fetches all the items (separated by comma) placed in the order.

Data limits: Fetches up to 5 line items separately from order. Maximum of 100 orders in a single data check interval. For example, if you are on the Startup plan, the data check time is 2 minutes. A maximum of 100 orders every 2 minutes would be fetched. If there are more than 100 orders received in 2 minutes, there might be a loss of data.

Unsupported items: Personalisation message from the Buyer field.

⚡️ Order Paid

Description: Triggers when the order is paid in a selected shop. It fetches up to 5 line items separately from any order. It also supports a field ‘All Line Items’ which fetches all the items (separated by comma).

Data limits: Maximum of 100 orders in a single data check interval. For example, if you are on the Startup plan, the data check time is 2 minutes. A maximum of 100 orders every 2 minutes would be fetched. If there are more than 100 orders received in 2 minutes, there might be a loss of data.

Unsupported items: Personalisation message from the Buyer field.

⚡️ Order Shipped

Description: Triggers when the order is marked as shipped in a selected shop. It fetches up to 5 line items separately from any order. It also supports a field ‘All Line Items’ which fetches all the items (separated by comma).

Data limits: Maximum of 100 orders in a single data check interval. For example, if you are on the Startup plan, the data check time is 2 minutes. A maximum of 100 orders every 2 minutes would be fetched. If there are more than 100 orders received in 2 minutes, there might be a loss of data.

Unsupported items: Personalisation message from the Buyer field.


Actions

Add Listing

Description: Adds a new listing to the Etsy Store. A Listing may have up to two styles and it can include only letters, numbers, and spaces. Please make sure. a shipping profile is already created. You may check this link for more information.

Change Order Status

Description: Changes the status of an order to the selected status. Order ID is a required field - you'd need the Order ID to update the status of the order. If the tracking information is added, the order is automatically marked as Shipped.


Common problems with Etsy integration

❗️ How do I use line items with Automate.io?

Currently, we support up to 5 line items from an order. However, we do support a field called ‘All Line Item’. This field contains all the items placed in the order separated by a comma. For example: t-shirt, Hershey's chocolate, gym bag, wallet.

❗️ I have new orders but my Bot does not work.

First, ensure that the bot is ON. Then, try to re-connect the Etsy app. To reconnect an app, please follow these steps: Open the Apps page in the app > Go to your Etsy app > Click on the re-connect icon appearing on the app icon.

In case this does not work, please reach out to our support team.

❗️ Error: required input parameters are missing.

This error indicates that you have not provided data for the field which is required. Please ensure to provide value to that field.

❗️ Error: Failed to load data for the Listing category from Etsy OR Error: The supplied URI doesn’t map to a valid command.

The Listing category in Etsy has changed the endpoint. We are aware of the issue and a fix will be released in the upcoming enhancement of Etsy.

❗️ I cannot see how to add variants while using the Add Listing action.

We’re not yet supporting adding variants for products in Etsy but, it’s already on our roadmap. So you may expect it in the future.

❗️ I am not sure how to bring existing customers or orders from my Etsy shop.

We're not yet supporting bringing pre-existing data. The Bot will only work with new data created post turning ON the Bot.

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