We’re a customer-first & empathetic Customer Support team who are eager to help you out with almost anything related to Automate.io.
Here’s more about how we function & key points you need to know while engaging with us.
24 x 5 - We are available round the clock on weekdays. We may occasionally look at some priority issues on weekends too, but we don't guarantee a response/resolution.
First Human Response 🙋♂️
In most cases, you can expect the first human response from our end within 30-45 minutes.
How do you create a support ticket? 📩
To create a support ticket, you can simply shoot an e-mail to firstname.lastname@example.org. For the customers on Growth and above subscription, you can use our live chat bubble available at the bottom right, in the Automate.io app. If required, we also get on calls with our customers on Business and Enterprise subscription.
How can you help yourself? 😎
In case of any queries, you can always check out our help docs available for all our customers, and perform some basic troubleshooting using the Bot Activity page. And, if you are new to Automate.io, do check out our Intro Video to understand more about how it works.
What do our customers say about us?
Our customers love our customer support team and you can check all our reviews too.