Prerequisites

  1. Facebook Business Manager access.
  2. Facebook account with Advertiser or Admin access in Facebook Business Manager.
  3. Facebook Page Admin access and Facebook Ad live.

Connecting Facebook Lead Ads with Automate.io

Please follow the below steps to authenticate your Facebook Lead Ads account in Automate.io.

Step 1: Go to the Apps page and click on the ‘+’ button at the top right.

Step 2: Search or type ‘Facebook Lead Ads’ and click on the same.

Step 3: A new window opens up. You can rename your app for internal use in Automate.io.

Step 4: Click on ‘Edit Settings’ to confirm the page you’re giving access to.

Step 5: You can select all pages or a few specific pages you want to set up the bot for. Hit Next once you have selected the pages.

Step 6: Make sure to turn ON all the options or there might be some issues with the Bot. Hit Next after turning ON all the options.

Step 7: Click ‘OK’ and then ‘Save’.


Triggers

⚡️ New Lead

Description: Triggers when a new lead is received from the specified form. You need to specify the Facebook Page and the Form to use this trigger.

Data Limits: Maximum of 100 leads in a single data check interval. For example, if you are on the Startup plan, the data check time is 2 minutes. A maximum of 100 leads every 2 minutes would be fetched. If there are more than 100 leads received in 2 minutes, there might be a loss of data.

Unsupported Items: We cannot create a single Bot to trigger for all the forms as of now, only one Form per Bot is supported. Conditional questions from the Facebook Lead Form are not supported currently.

Actions

Unfortunately, we're not yet supporting any actions to be performed in Facebook Lead Ads. Please feel free to reach out to us for new action requests or suggestions.


Common problems with Facebook Lead Ads integration

❗️ I am not receiving my leads OR My Bot is not getting triggered for the new leads received.

This can happen because of multiple reasons, Some of them are the broken connection between Facebook Lead Ads and Automate.io app, Facebook Leads API not sending us the data for new leads, or permission issues.

Please open the relevant Bot and check if you see any warning or error message as soon as the Bot is opened. In case you see an error like 'Failed to load items', please re-connect Facebook Lead Ads app from the Apps page.

How to re-connect Facebook Lead Ads app?

To reconnect Facebook Lead Ads, please follow these steps.

  1. Open the Apps tab in the app.
  2. Hover on the Facebook Lead Ads app.
  3. Click on the reconnect icon appearing on the app icon.

In case the above solution does not work, please follow the below steps.

  1. Turn OFF and delete the Bot(s) related to your Facebook Lead Ads account.
  2. Delete Facebook Lead Ads app from the Apps page.
  3. Remove the Automate.io app from your Facebook account.
  4. Revoke your admin permissions from your Facebook page.
  5. Re-add yourself as 'Admin' or 'Advertiser' to the page.
  6. Reset your Facebook account password. (Optional)
  7. Re-add Facebook Lead Ads app to your Automate.io account using the procedure mentioned in the first section of this article.

❗️ I cannot see my Facebook Page in the dropdown OR My Facebook Page is not appearing in the dropdown menu.

This issue usually occurs because of permission related issues. Please ensure you have the below privileges.

  1. Admin of the Facebook Page you're trying to collect leads for.
  2. Advertiser or Admin in Facebook Business Manager.

If you did a double-check for privileges mentioned above, re-select the trigger 'New Lead' as shown in the below video.

❗️ I cannot see my Form in the dropdown OR My Form is not appearing in the dropdown menu.

This issue usually occurs when you built the form post connecting Facebook Lead Ads app with Automate.io. Please ensure you have selected the right Page before going to Form. Else, re-connecting Facebook Lead Ads app should resolve this problem.

How to re-connect Facebook Lead Ads app?

To reconnect Facebook Lead Ads, please follow these steps.

  1. Open the Apps tab in the app.
  2. Hover on the Facebook Lead Ads app.
  3. Click on the reconnect icon appearing on the app icon.

❗️ Error: Failed to enable Bot. Unsupported Get Request

Please refer to this help article.

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