Setting up Webhooks

To set up a webhook please follow the steps mentioned below:

  • Move to your Freshdesk Dashboard
  • From the left nav, click on the Admin section
  • Under the ‘Helpdesk Productivity’ tab, select the ‘Apps’ section
  • Now, click on ‘Get More Apps’ to install Automate.io
  • You’ll be redirected to the Freshdesk Marketplace from where you can search for ‘Automate.io’ and click on the ‘Install’ button
  • After that, you’ll need to authorize the Automate.io app. Give in the Automate.io URL provided on this screen below. You need to also select the Freshdesk Triggers you wish to set up webhooks for.
  • After you give this URL on the Freshdesk app, come back to Automate.io app and click on ‘I’m Done’.
  • Click on ‘Looks Good’ and you’ll be directed to the next steps of your bot.
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