How Secure is Automate.io
All our network communications happen on secure HTTPS protocol offering a high level of network security
All credentials (for the third-party apps you grant permission to), in Automate.io are stored in an encrypted format
Credit card information you provide is stored and processed by our billing system Stripe (the most popular and secure system for recurring billing). Refer to Stripe data security. No one has access to your credit card details (except the last 4 digits)
Automate.io has passed a comprehensive 3rd party security review from Salesforce as part of its partnership program.
We use MLAB for database hosting (data resides on Amazon AWS N.Virginia). Data is accessed over a secure private network.
The website/application is hosted on Amazon AWS (N.Virginia).
Data access and logs
We log in and check your Bots only as may be required to assist you with setup and troubleshooting
Employee have restricted access to stored credentials for linked third-party apps, access is granted on a case-by-case basis as required for troubleshooting
We store Bot activity logs (data flowing through) for a maximum of 30 days so as to enable you to verify/fine-tune your Bots
Automate.io is committed to users' right to data privacy and respects the spirit of the EU's General Data Protection Regulation.
We now have a GDPR compliant Data Processing Agreement (DPA), that our customers can optionally sign with us.
We're continuously working on adding more data control options (for activity log data and others).
Automate.io is Privacy Shield compliant. We comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework.
Automate.io is not yet HIPAA compliant.
Our Sub-processors (third-party services)
Intercom, MailChimp: customer communication & support
Stripe: set up recurring billing and process credit card payment
MLab & MongoDB.com: database hosting providers
Mandrill, SendGrid & Mailgun for sending emails
Google Apps, Trello & Slack: internal team communication and collaboration
Google Analytics & Mixpanel & FullStory & Clicky: aggregate user analytics
GitLab: source code repository
Tapfiliate: Affiliate tracking & reporting
AWS: Hosting platform
Profitwell: Pricing analytics
Apptuit: Server monitoring and analytics
Errbit: Error monitoring